Customer service is an important, though often misunderstood, skill.
Our UK Customer Service Training workshops are designed to clear up the misunderstandings while bringing out the very best in your customer service team.
In a highly intensive half-day session, we remove the myth and mystery from the subject, while providing the practical steps any team member can follow to achieve customer service excellence.
These workshops are individually tailored to the needs of your colleagues and the industry or sector they serve. Before the training we speak to as many of those attending as we can, and, where possible, to line managers.
Our aim is to discover:
We then use this information to design a course that addresses your customer service team's needs while being fully compatible with your in-house practices and culture.
What you learn
Our UK Customer Service Training workshops use skill-building exercises, mock customer service scenarios and review sessions to highlight key customer service points.
Topics we focus on include:
We also take a close look at:
What you gain
By the end of the UK Customer Service Training workshop members of your team will be equipped to deal with a variety of customer service scenarios in a more confident and professional way.
Their level of skill in responding to customers will reflect well on them and your company or organisation.
Who should attend
Our UK Customer Service Training workshops are suitable for groups of four to ten people. They are particularly recommended if you fall into one or more of these categories:
All prices for our customer service workshops exclude VAT. We are currently only running these workshops on an in-company basis.
Prices for group bookings for four to ten people are given below:
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Please note, for in-company training at your workplace an additional fee may be charged to cover our trainer's travel expenses and, if necessary, overnight accommodation.
For more about our UK Customer Service Training workshops or to make a booking, call: 020 8773 4718.
Or email: firstname.lastname@example.org