If your job involves customer communications, then our 'Writing For Customers' workshop could be invaluable.
In one highly interactive day we will provide you with the tools you need to develop your skills as a writer of effective customer communications.
We’ll steer you safely past all the challenges and dangers, and show you the appropriate style and tone to adopt when writing to customers. That includes everything from emails and letters to reports and proposals, not forgetting customer briefings, updates, newsletters and web content.
These workshops are carefully tailored to the needs of you and your colleagues, and also to the industry or sector in which you work. Before the course we speak to those attending, and, where possible, to a line manager as well.
We use these discussions to find out:
We then design a course that fully addresses your needs, while taking into account the in-house practices of your company.
What you learn
Our ‘Writing For Customers’ workshops use skill-building exercises, customer communications scenarios and group review sessions to highlight key principles.
Topics we focus on include:
In addition, we take a close look at:
What you gain
By the end of the workshop you will have the knowledge and resources to write more effectively for your customers.
You'll be able to handle a variety of customer communications scenarios with greater confidence and professionalism. What's more, you'll be able to do it in a way that reflects well on you and your company.
Who should attend
Our ‘Writing For Customers’ workshops are suitable for groups of two to six people. They are especially recommended if you fall into one or more of these categories:
All prices for our ‘Writing For Customers’ workshops exclude VAT. We offer three main options:
Group bookings for in-company training at your workplace - or off-site at our training centre in Surrey - are charged at the following rates:
|Number of people||Total cost||Cost per person|
Please note, for in-company training at your workplace an additional fee may be charged to cover our trainer's travel expenses and, if necessary, overnight accommodation.
Where we train
As a training provider based in the London Borough of Sutton we can run courses:
Our trainers have worked in every region of the UK and in most major EU countries.
They have helped to train hundreds of professionals from all sectors of the economy. That includes people from local and national government as well as from small, medium and large businesses.
If you are looking to develop your customer communications skills, call us today and we will talk you through the options.
For more information about these workshops or to make a booking, please call: 020 8773 4718.
Or email: firstname.lastname@example.org